The Default_Telephony_Profile sets voice to 1 and chat, email and social to 0, while the Default_Multimedia_Profile sets voice to 1 and chat, email and social to 5.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia-profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Default profiles
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-default-tel-zero. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-default-tel-zero
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-default-tel-zero,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-default-tel-zero},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-default-tel-zero},
note = {Source note wxcc-digital-channel-troubleshooting-default-tel-zero, checked 2026-10-02}
}