The digital setup guide orders agent enablement as: create multimedia profiles for chat, email and social; create a site tagged with the multimedia profile; create a team on that site; then create agents associated to the team, site and multimedia profile.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia-profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Multimedia profile and user setup steps
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-mm-profile-sequence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-mm-profile-sequence
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-mm-profile-sequence,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-mm-profile-sequence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-mm-profile-sequence},
note = {Source note wxcc-digital-channel-troubleshooting-mm-profile-sequence, checked 2026-10-02}
}