Manage multimedia profiles

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/nje7dhdb/Manage-multimedia-profiles

Published

2025-12-18

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• In a Blended multimedia profile, the configurable simultaneous-contact ranges are Voice 0-1, and Chat/Email/Social Channel each 0-5. fact in context
• The built-in Default_Telephony_Profile (auto-assigned to every site, cannot be edited or deleted) has Voice=1 and Chat=Email=Social=0, meaning only voice calls are handled by default. fact in context
• An Exclusive multimedia profile lets an agent handle exactly 1 contact at a time and uses a fixed channel priority order of voice, then chat, then email, then social — a queued voice contact is routed ahead of an already-queued chat contact. fact in context
• Multimedia profile precedence is: a profile assigned directly to an individual agent overrides 1 assigned to the agent's team, which in turn overrides the profile assigned to the site. fact in context

Cite this source record

APA

WarmTransfer. (2025, December 18). Manage multimedia profiles. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nje7dhdb-wxcc-multimedia-profiles

BibTeX

@misc{warmtransfer-cisco-help-nje7dhdb-wxcc-multimedia-profiles,
  title  = {Manage multimedia profiles},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nje7dhdb-wxcc-multimedia-profiles},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-04}
}