Flow Configuration using Sample Templates

Publisher

Cisco Systems, Inc. (Webex Connect documentation)

URL

https://help.webexconnect.io/docs/wxcc-flow-configuration-using-sample-templates

Published

unknown

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Every pre-built Webex Contact Center node inside an imported template flow must be opened individually and authorised through a Node Runtime Authorization selection before the flow will function; the authorisation is per node, not tenant-wide. fact in context
• When a queued digital task is routed to an agent, Webex Connect receives a Task Routed event on a dedicated global Routed flow, an Add Participant to Conversation node adds the agent so the contact surfaces in Agent Desktop, and an optional Screen Pop node can display a URL to the agent. fact in context
• Cisco's sample-templates article states that a total of 7 representative flows are available while the table immediately below it lists 8 named flows. disputed in context

Cite this source record

APA

WarmTransfer. (2026, September 4). Flow Configuration using Sample Templates. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-sample-flow-templates

BibTeX

@misc{warmtransfer-webexconnect-docs-wxcc-sample-flow-templates,
  title  = {Flow Configuration using Sample Templates},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-sample-flow-templates},
  note   = {Cisco Systems, Inc. (Webex Connect documentation), accessed 2026-09-04}
}