The Webex Contact Center chat RONA timeout defaults to 30 seconds with a configurable range of 1 to 6000 seconds.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- rona
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage RONA timeouts — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · RONA timeouts table: Chat row
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-rona-chat-30. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-rona-chat-30
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-rona-chat-30,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-rona-chat-30},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-rona-chat-30},
note = {Source note wxcc-digital-channel-troubleshooting-rona-chat-30, checked 2026-10-02}
}