Since the 17 September 2026 update, administrators can create, configure and manage WhatsApp and Facebook Messenger assets directly in Control Hub.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- digital-channel-assets
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-09-17
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · September 17 2026 entries: WhatsApp and Facebook Messenger Asset Configuration in Control Hub
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-ch-wa-fb-assets. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-ch-wa-fb-assets
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-ch-wa-fb-assets,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-ch-wa-fb-assets},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-ch-wa-fb-assets},
note = {Source note wxcc-digital-channel-troubleshooting-ch-wa-fb-assets, checked 2026-10-02}
}