In the Webex Contact Center digital channel setup guide, SMS, Livechat, Facebook Messenger and WhatsApp assets are created in Webex Connect and registered in Webex Contact Center, while the Email asset is created in Control Hub.
Checked 2026-10-02
For SMS, Livechat, Facebook Messenger, and WhatsApp, create the assets in Webex Connect and register them in Webex Contact Center.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- digital-channel-assets
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create channel assets section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-asset-creation-split. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-asset-creation-split
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-asset-creation-split,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-asset-creation-split},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-asset-creation-split},
note = {Source note wxcc-digital-channel-troubleshooting-asset-creation-split, checked 2026-10-02}
}