Webex Contact Center runs a malware check on all inbound and outbound attachments on all digital channels and drops any infected attachment in both directions.
Checked 2026-10-02
If any malware is detected, the infected attachment is dropped in both directions.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- digital-attachments
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Malware scanning note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-malware-attach-drop. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-malware-attach-drop
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-malware-attach-drop,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-malware-attach-drop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-malware-attach-drop},
note = {Source note wxcc-digital-channel-troubleshooting-malware-attach-drop, checked 2026-10-02}
}