Web Chat and mobile-app messaging need separate assets; JWT must not be enabled on a Web Chat asset and is enabled only on the mobile asset, where it is required for push and in-app messaging.
Checked 2026-10-02
If you use Web Chat, do not enable JWT for that Web Chat asset.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- chat-channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage Web Chat Assets — Cisco Webex Help Center · tier 2 current vendor documentation · Before you begin
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-chat-no-jwt-web. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-chat-no-jwt-web
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-chat-no-jwt-web,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-chat-no-jwt-web},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-chat-no-jwt-web},
note = {Source note wxcc-digital-channel-troubleshooting-chat-no-jwt-web, checked 2026-10-02}
}