The Task Routed, Task Modified and Close Task flows are configured only once per Webex Contact Center organization and are triggered by Webex Contact Center events rather than customer messages.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- connect-flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated page; read 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow Configuration using Sample Templates — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Task Routed, Task Modified and Close Task template sections
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-global-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-global-flows
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-global-flows,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-global-flows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-global-flows},
note = {Source note wxcc-digital-channel-troubleshooting-global-flows, checked 2026-10-02}
}