The Webex Connect Email - WXCC page states that only Gmail and Microsoft 365 are supported email providers for Webex Contact Center, with username and password or OAuth 2.0 authentication.
disputed · Checked 2026-10-02
Currently, only Gmail and Microsoft 365 is supported by the Webex Connect platform for Cisco Webex Contact Center.
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- email-channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated page; read 2026-10-02
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Email Asset Creation - WXCC — Webex Connect (Cisco) · tier 2 current vendor documentation · Supported email providers and authentication section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-email-gmail-m365. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-email-gmail-m365
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channel-troubleshooting-email-gmail-m365,
title = {Troubleshooting Webex Contact Center chat and email routing: source note wxcc-digital-channel-troubleshooting-email-gmail-m365},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channel-troubleshooting-email-gmail-m365},
note = {Source note wxcc-digital-channel-troubleshooting-email-gmail-m365, checked 2026-10-02}
}