Administrators can control through user profile permissions which users may create and manage call monitoring requests.
Checked 2026-10-02
You can now control which users can create and manage call monitoring requests through user profile permissions.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- User profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-07-30 release; current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · What's new for administrators: 'Manage access to scheduled monitoring for Supervisors' (July 30, 2026)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-sched-permission. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-sched-permission
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-sched-permission,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-sched-permission},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-sched-permission},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-sched-permission, checked 2026-10-02}
}