Source note · Using the Webex Contact Center Supervisor Desktop
With Granular Agent State Control by Media Type, monitoring and barging controls are managed only from the Interactions page and are no longer in the Team Performance widget.
disputed · Checked 2026-09-23
Monitoring and barging controls are now managed exclusively via the Interactions page.
- Vendor
- Cisco
- Product
- Webex Contact Center Supervisor Desktop
- Subsystem
- monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-30 onward where the feature is enabled
- Status
- disputed
- Checked
- 2026-09-23
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · What's new > April 30, 2026 > Granular Agent State Control by Media Type
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-monitor-moved. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-monitor-moved
BibTeX
@misc{warmtransfer-claim-webex-cc-supervisor-desktop-user-guide-monitor-moved,
title = {Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-monitor-moved},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-monitor-moved},
note = {Source note webex-cc-supervisor-desktop-user-guide-monitor-moved, checked 2026-09-23}
}