Source note · Webex contact center
An entry dated 2026-09-08 on the administrators' What's New page says the Webex AI Agent engine moved from GPT-4.1 to GPT-5.4.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- ai-agent
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-09-08
- Checked
- 2026-09-30
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · entry dated September 08, 2026, 'New AI engine for Webex AI Agent'
Cite this note
APA
WarmTransfer. (2026, September 30). Webex contact center: source note webex-contact-center-ai-agent-engine. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-ai-agent-engine
BibTeX
@misc{warmtransfer-claim-webex-contact-center-ai-agent-engine,
title = {Webex contact center: source note webex-contact-center-ai-agent-engine},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-ai-agent-engine},
note = {Source note webex-contact-center-ai-agent-engine, checked 2026-09-30}
}