The release history records that migration from the predecessor releases offered configuration extraction and conversion rather than an in place upgrade and that analyzer data and call recordings created on the legacy platform remained queryable after the legacy tenants were decommissioned.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- migration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · release entry dated 10 January 2023
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center platform generations and predecessors: source note ccgen-r9-r10-migration-tooling. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccgen-r9-r10-migration-tooling
BibTeX
@misc{warmtransfer-claim-ccgen-r9-r10-migration-tooling,
title = {Webex Contact Center platform generations and predecessors: source note ccgen-r9-r10-migration-tooling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccgen-r9-r10-migration-tooling},
note = {Source note ccgen-r9-r10-migration-tooling, checked 2026-09-05}
}