Source note · Webex Contact Center licensing
Cisco replaced session-based minimums for AI Agent billing with per-second metering, and the matching AI Assistant change rolled out on 1 May 2026.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licensing-ai-add-on
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-05-01 (AI Assistant); June 2026 release notes (AI Agent)
- Checked
- 2026-09-30
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · What's new entry dated June 01, 2026, 'Enhancing Cost Efficiency for AI Agent and AI Assistant Usage'
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Contact Center licensing: source note webex-cc-licensing-ai-per-second-metering. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-licensing-ai-per-second-metering
BibTeX
@misc{warmtransfer-claim-webex-cc-licensing-ai-per-second-metering,
title = {Webex Contact Center licensing: source note webex-cc-licensing-ai-per-second-metering},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-licensing-ai-per-second-metering},
note = {Source note webex-cc-licensing-ai-per-second-metering, checked 2026-09-30}
}