Source note · Webex Contact Center callbacks
The 29 June 2026 release notes announced that agents can create scheduled callback requests during outbound campaigns, tied to the same queue and campaign as the original outbound call.
Checked 2026-09-25
Callbacks will be auto-associated with the same queue and campaign as the original outbound call
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Outbound campaigns - scheduled callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- announced 2026-06-29
- Checked
- 2026-09-25
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · June 29 2026 entry - Scheduled Callback for Outbound Campaigns
Cite this note
APA
WarmTransfer. (2026, September 25). Webex Contact Center callbacks: source note wxcc-callback-campaign-callbacks-2026-06. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-campaign-callbacks-2026-06
BibTeX
@misc{warmtransfer-claim-wxcc-callback-campaign-callbacks-2026-06,
title = {Webex Contact Center callbacks: source note wxcc-callback-campaign-callbacks-2026-06},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-campaign-callbacks-2026-06},
note = {Source note wxcc-callback-campaign-callbacks-2026-06, checked 2026-09-25}
}