Cisco's 5 May 2026 release added Screenpop ANI Fallback for Salesforce only, which searches Salesforce by the caller's ANI when the primary customer data is unavailable.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center for Salesforce
- Subsystem
- Salesforce softphone layout screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-05-05
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · May 05, 2026 > Enhancements to CTI Connectors for Salesforce, ServiceNow, and Microsoft Dynamics
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-sf-ani-fallback. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-sf-ani-fallback
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-troubleshooting-sf-ani-fallback,
title = {Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-sf-ani-fallback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-sf-ani-fallback},
note = {Source note wxcc-screen-pop-troubleshooting-sf-ani-fallback, checked 2026-10-02}
}