Source note · Webex Customer Journey Data Services
The Analyzer 'Show Full Customer Journey' toggle is a view in the Contact Center Overview Historical dashboard that shows contact metrics across queues, agents, consults, transfers and conferences for an interaction; the What's New entry describing it does not mention CJDS.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-08 What's New entry
- Checked
- 2026-09-30
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · entry 'Analyzer View of Full customer Journey within WxCC' (date heading reported as August 20, 2026)
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Customer Journey Data Services: source note webex-cjds-analyzer-full-journey-toggle. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cjds-analyzer-full-journey-toggle
BibTeX
@misc{warmtransfer-claim-webex-cjds-analyzer-full-journey-toggle,
title = {Webex Customer Journey Data Services: source note webex-cjds-analyzer-full-journey-toggle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cjds-analyzer-full-journey-toggle},
note = {Source note webex-cjds-analyzer-full-journey-toggle, checked 2026-09-30}
}