Webex Contact Center carries 2 independent version axes that are easily confused: a product generation axis running from CC-One through Customer Journey Platform and Webex Contact Center 1.0 to the current Webex Contact Center and a voice media platform axis running from Classic to Next Generation inside the current generation only.
inferred · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- platform-history
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- inferred
- Checked
- 2026-09-05
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · release history compared with the upgrade article and the data sheet listing
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center platform generations and predecessors: source note ccgen-two-axes. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccgen-two-axes
BibTeX
@misc{warmtransfer-claim-ccgen-two-axes,
title = {Webex Contact Center platform generations and predecessors: source note ccgen-two-axes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccgen-two-axes},
note = {Source note ccgen-two-axes, checked 2026-09-05}
}