Source note · Using the Webex Contact Center Supervisor Desktop
Granular Agent State Control by Media Type, released 2026-04-30, lets agents and supervisors handle Voice, Chat, Email and Social states independently, is enabled by an administrator Control Hub toggle until 2026-10-29, and becomes generally available after that date.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-30 to 2026-10-29 admin-controlled; GA after 2026-10-29
- Checked
- 2026-09-23
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · What's new > April 30, 2026 > Granular Agent State Control by Media Type
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-granular-rollout. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-granular-rollout
BibTeX
@misc{warmtransfer-claim-webex-cc-supervisor-desktop-user-guide-granular-rollout,
title = {Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-granular-rollout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-granular-rollout},
note = {Source note webex-cc-supervisor-desktop-user-guide-granular-rollout, checked 2026-09-23}
}