The word legacy is used in Webex Contact Center documentation for at least 6 different things: the Webex Contact Center 1.0 platform the Classic voice media platform a Customer Journey Platform licensing offer voice POP bridge telephony the former User Profile experience in the Management Portal and pre-Analyzer reports.

field-pattern · verified 2026-09-05

Vendor
Cisco
Product
Webex Contact Center
Subsystem
platform-history
Deployment
cloud
Region
not restricted
Release range
current as of 2026-09-05
Status
field-pattern
Confidence
0.90
Verified
2026-09-05

Sources

Cite this claim

APA

WarmTransfer. (2026, September 5). Webex Contact Center platform generations and predecessors: claim ccgen-legacy-six-referents. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccgen-legacy-six-referents

BibTeX

@misc{warmtransfer-claim-ccgen-legacy-six-referents,
  title  = {Webex Contact Center platform generations and predecessors: claim ccgen-legacy-six-referents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/ccgen-legacy-six-referents},
  note   = {Claim ccgen-legacy-six-referents, verified 2026-09-05}
}

Read this claim in context