Once granular agent states are enabled, existing WFO state grouping configurations no longer align with the new multi-channel agent states, and RTA reporting is interrupted unless state groupings were reconfigured using the new adherence connector.
Checked 2026-10-02
If your state groupings have not been reconfigured using the new adherence connector, RTA reporting will be interrupted.
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- real-time-adherence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from enablement of granular agent states
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · entry dated July 22, 2026
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-rta-interrupted-unless-regrouped. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-rta-interrupted-unless-regrouped
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-rta-interrupted-unless-regrouped,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-rta-interrupted-unless-regrouped},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-rta-interrupted-unless-regrouped},
note = {Source note wxcc-wfo-troubleshooting-rta-interrupted-unless-regrouped, checked 2026-10-02}
}