Two people looking at the same Contact Center Overview Historical dashboard with the Show Full Customer Journey toggle set differently can see different per-queue totals for transferred or re-queued contacts.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-08-20 and later
- Status
- inferred
- Checked
- 2026-10-01
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · August 20, 2026 entry: Analyzer View of Full customer Journey within WxCC
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-toggle-totals. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-toggle-totals
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-inf-toggle-totals,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-toggle-totals},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-toggle-totals},
note = {Source note wxcc-reporting-discrepancies-inf-toggle-totals, checked 2026-10-01}
}