In 2026-04 the NewPhoneContact start activity is renamed NewContact as an omnichannel start node.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer activities
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-24 onward
- Checked
- 2026-10-01
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Entry dated April 24, 2026: Flow Designer Omnichannel Start Node and End Node Enhancements
Cite this note
APA
WarmTransfer. (2026, October 1). Building reusable subflows in Webex Contact Center Flow Designer: source note wxcc-subflow-setup-newcontact-rename. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-subflow-setup-newcontact-rename
BibTeX
@misc{warmtransfer-claim-wxcc-subflow-setup-newcontact-rename,
title = {Building reusable subflows in Webex Contact Center Flow Designer: source note wxcc-subflow-setup-newcontact-rename},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-subflow-setup-newcontact-rename},
note = {Source note wxcc-subflow-setup-newcontact-rename, checked 2026-10-01}
}