Because the toggle window ends on October 29, 2026 and granular state control then reaches all agents, Webex WFO tenants that relied on keeping the toggle off will need state groupings reconfigured on the new adherence connector to avoid RTA interruption.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- real-time-adherence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-10-29
- Status
- inferred
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · entry dated July 22, 2026, read with nvg4gu6 section 'Manage channel-specific availability'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-post-ga-must-regroup. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-post-ga-must-regroup
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-post-ga-must-regroup,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-post-ga-must-regroup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-post-ga-must-regroup},
note = {Source note wxcc-wfo-troubleshooting-post-ga-must-regroup, checked 2026-10-02}
}