On 2026-08-20 Cisco introduced a Show Full Customer Journey toggle in the Analyzer Contact Center Overview Historical dashboard that shows contact metrics across the full interaction, including movement across queues, agents, consults, transfers and conferences.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-08-20 and later
- Checked
- 2026-10-01
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · August 20, 2026 entry: Analyzer View of Full customer Journey within WxCC
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-full-journey-toggle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-full-journey-toggle
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-full-journey-toggle,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-full-journey-toggle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-full-journey-toggle},
note = {Source note wxcc-reporting-discrepancies-full-journey-toggle, checked 2026-10-01}
}