Webex WFO introduced an enhanced WFM adherence connector, integrating with a new Webex webhook, to support Webex CC granular agent states.
Checked 2026-10-02
Webex WFO now introduced an enhanced WFM adherence connector to support the new Webex CC granular agent states feature.
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- real-time-adherence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- announced 2026-07-22
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · entry dated July 22, 2026, 'Webex WFO: WFM - Adherence Connector Enhancement for Granular Agent States'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-adherence-connector-granular. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-adherence-connector-granular
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-adherence-connector-granular,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-adherence-connector-granular},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-adherence-connector-granular},
note = {Source note wxcc-wfo-troubleshooting-adherence-connector-granular, checked 2026-10-02}
}