Source note · Troubleshooting Webex Contact Center flows
The Flow Designer start activity previously called NewPhoneContact is being renamed NewContact as the start node becomes omnichannel; Cisco says work items and digital channels will be added to it later.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer activities
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-04-24
- Checked
- 2026-09-25
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · entry dated April 24, 2026
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Contact Center flows: source note wxcc-flow-troubleshooting-newcontact-rename. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-flow-troubleshooting-newcontact-rename
BibTeX
@misc{warmtransfer-claim-wxcc-flow-troubleshooting-newcontact-rename,
title = {Troubleshooting Webex Contact Center flows: source note wxcc-flow-troubleshooting-newcontact-rename},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-flow-troubleshooting-newcontact-rename},
note = {Source note wxcc-flow-troubleshooting-newcontact-rename, checked 2026-09-25}
}