WarmTransfer
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Zoom Contact Center flows and reporting

Verified 2026-09-24 · 60 sources · tier 2

Also known as ZCC.

In Zoom Contact Center, a flow is a sequence of steps, built from connected widgets, that determines how consumer interactions are handled 24. Zoom Contact Center flows can be designed in the Zoom web portal's graphical flow editor or created by importing a JSON file 25.

Flow design and execution

Using the Zoom Contact Center flow editor requires account owner or admin privileges, a Zoom Contact Center license, and a Pro, Business, or Education account 18. A flow must be in Draft status to be edited, and the editor provides Save Draft and Publish controls 17. When adding a flow, an administrator picks 1 of 5 channels: Voice, Video, Messaging, Email, or Work Item 23. All 3 Zoom Contact Center license tiers (Essentials, Premium, Elite) include the Flow Editor, Reporting and Analytics, and the voice, video, chat, and SMS channels 34. Premium and Elite tiers add the email channel, social media messaging, automated outbound dialers, and cobrowse 36. Elite bundles AI Expert Assist, Zoom Quality Management, and Zoom Workforce Management, which Essentials and Premium can buy only as add-ons 35.

Flow widgets provide handling logic and routing steps:

  • The Collect Input widget gathers consumer input by speech, by menu interaction, or by pressed digits 59.
  • The Condition widget chooses the next widget based on variables such as time, date, or operating hours 60. The 2026-06-20 release enabled the Condition widget to select operating hours from a variable at runtime 2.
  • The Bot flow widget requires Zoom Virtual Agent 58.
  • A dedicated Data Table widget for looking up preconfigured data tables during flow execution became generally available in the 2026-07-18 release 12. WarmTransfer's reading of the sources is that the Data Table widget was probably available only in limited or pre-GA form between the 2026-05-16 release, which first lists it, and its 2026-07-18 GA 11.
  • The 2026-08-15 release added a subflow widget that lets a flow call a subflow, wait for it to finish, and continue on its result with values passed back 55.
  • The 2026-08-15 release also introduced a CX Management section in the Zoom Admin Center, combining administrative access to Contact Center and Workforce Management settings 5.

Routing within a flow is handled through the Route To widget, which can send an engagement to a queue, an inbox, an agent, or another flow, place an outgoing call to an external number, disconnect, or trigger a forced callback 47. Routing to another flow is supported only in voice, in-app chat, and web chat flows 48. When routing directly to an agent, selected by name or variable, administrators can configure a fallback queue and a maximum wait time 46.

Variables and scripting

Zoom Contact Center distinguishes between local and global variables: local flow variables are unique to a single flow, whereas global variables (both system and custom) are defined at the account level and can be referenced across any flow 37. Values returned by HTTP Call widgets and outputs from Script widgets can be mapped into flow variables 57.

The Script widget executes JavaScript with strict mode enabled automatically, exposing functions through module.exports 50. It does not support external modules, limiting execution to built-in helpers for variable retrieval and assignment, logging, and the req HTTP object 51. The Script widget exposes 2 exits: Success if the script executes, and Fail if it does not 49.

Entry points and lifecycle management

An entry point can be attached to a flow only when the flow is in Published status 20. Entry point types depend on the channel: voice and SMS flows use phone numbers, including US and Canada toll-free numbers, while video, chat, and work item flows use an Entry ID 21. A connected email account can serve as the entry point for only 1 flow, although a single flow can have multiple email accounts connected 19. Duplicating a flow duplicates all flow settings except the entry point configuration 16.

Flows or individual flow versions can be exported only when in Published or Archived status 22. Importing an exported JSON file creates a new flow in Draft status rather than overwriting an existing flow 29. Zoom does not support hand-editing exported flow JSON files, and files require valid syntax to import successfully 30.

Queue configuration

For voice queues, maximum wait time can be set up to 12 hours; if disabled, consumers can remain queued for up to 24 hours 38. Voice queue overflow can route engagements to another queue or flow only on the same channel, or redirect them to a goodbye message, voicemail, or an external number 40.

CX Analytics and reporting

CX Analytics replaced Zoom Contact Center's legacy dashboards and reports in May 2025 4, with the Zoom Developer Blog dating the release to 16 May 2025 3. During customer adoption of CX Analytics, Zoom stated that legacy Contact Center reporting would continue to populate so organizations could maintain reporting while migrating 33.

CX Analytics dashboards provide near-real-time metrics that refresh every 5 seconds, along with intraday trend data over a rolling 24 hours 10. Reports reflect completed engagements and update every 15 minutes, meaning engagements in wrap-up status do not appear until wrap-up ends 45. Reports can be exported in CSV or Excel format and emailed to up to 300 recipients 44. The platform includes 13 default reports, such as Flow Performance, Queue Performance, Queue Inbound, Queue Outbound, Queue Callback, Agent Performance, Agent Timecard, and Disposition 14. The Zoom desktop application can view CX Analytics reports, but creating, editing, scheduling, or exporting them requires the web portal 15.

Permissions in CX Analytics are managed by role and scope:

  • By default, the Agent role receives View access to reports and dashboards without data visibility; Supervisors receive View and Edit rights scoped to their assigned queues and teams; Admins have full scope 6.
  • Role Data Visibility can be set to All data, No data, Self, or Custom visibility across Agents, Queues, Engagements, Flows, Workforce Management, and Survey data 13.

API datasets and metrics

The CX Analytics API exposes several historical datasets: agent_performance, agent_timecard, queue_performance, flow_performance, and outbound_dialer_performance, as well as journey and operation_logs logs 7. Under this API model, the legacy queue metrics endpoint /analytics/historical/queues/metrics maps to /dataset/historical/queue_performance 41. Zoom notes that certain legacy API metrics lack a direct 1-to-1 equivalent in CX Analytics, requiring adjustments to downstream calculations 39. Even so, as of the 2025-09-15 changelog, Zoom maintained GET /v2/contact_center/analytics/historical/queues/metrics as a Legacy Reports API and continued to add response fields to it 31.

Recent platform releases altered core metric calculations:

  • Starting in the 2026-09-19 release, the CX Analytics Queue Offered metric counts callback engagements once rather than twice 42. WarmTransfer's reading of the sources is that Queue Offered totals for callback-enabled queues are probably not directly comparable across the 2026-09-19 release boundary due to the prior double-counting 43.
  • The 2026-09-19 release replaced the Ring Disconnect metric with System Disconnect, which tracks engagements terminated by the system before an agent answers 56.

In the metrics glossary, Service Level is defined as the percentage of calls answered within a threshold duration, defaulting to 30 seconds 53. Administrators can configure the voice and video answer-time threshold, the first-message-speed threshold for chat, SMS, and email, and the target percentage at either the account or queue level 54. Calculations can also exclude short-abandoned and long-abandoned interactions at both scopes 1. Short Abandoned is defined as queued voice or video engagements terminated by the consumer before exceeding the queue's short-abandon threshold 52. Handling Duration represents talking duration combined with wrap-up duration 28. WarmTransfer's reading of the sources is that this metrics glossary (KB0061948) documents the legacy reporting metric definitions rather than CX Analytics datasets 27.

In legacy reporting environments, the flow detail report can be filtered by date range, flow, entry point, and flow outcome, displaying per-outcome engagement counts and first queue, with export to CSV 26. In legacy real-time queue dashboards, supervisors and agents can view metrics only for queues to which they are assigned 32.

See also

See also Contact center KPI definitions and calculation. See also Zoom Phone routing and PSTN connectivity.

Applicability

Applies to: Zoom Contact Center and Zoom Contact Center API. Deployments: multi-tenant. Sources checked 2026-09-24. The 2026-06-20 release introduced runtime variable operating hours in the Condition widget 2. A dedicated Data Table widget became generally available in the 2026-07-18 release 12, and WarmTransfer's reading of the sources is that it was probably available only in limited or pre-GA form between 2026-05-16 and 2026-07-18 11. The subflow widget and the CX Management section were added in the 2026-08-15 release 55​5. The single-count Queue Offered metric update and the System Disconnect metric took effect in the 2026-09-19 release 42​56. CX Analytics launched on 16 May 2025 3.

What remains uncertain

The sunset date for legacy Zoom Contact Center reports and legacy reporting APIs is not covered by the sources below. Complete CX Analytics Data Dictionary metric definitions for the post-2025 metric set are not covered by the sources below. The data retention period and maximum query range for CX Analytics reports and dataset APIs are not covered by the sources below. Current list prices for Zoom Contact Center Essentials, Premium, and Elite tiers are not covered by the sources below. The architectural and reporting relationship between Zoom Phone call queues and Zoom Contact Center queues, including within the journey dataset, is not covered by the sources below. Beyond the requirement that the Bot widget needs Zoom Virtual Agent, detailed functionality and the behavior of Zoom Virtual Agent widgets such as Bot and ZVA Collect Input are not covered by the sources below. The rate limits, pagination rules, and time-range query constraints for Reports V2 dataset APIs are not covered by the sources below. The Script widget execution timeout and script payload size limits are not covered by the sources below.

See also

Related

Referenced by

Sources

  1. 1
    Admins can exclude short-abandoned and long-abandoned calls from the Service Level calculation, at account or queue level.
    Changing Zoom Contact Center performance settings · Service Level settings > abandoned exclusions · Checked 2026-09-24
  2. 2
    The 2026-06-20 release let the Condition widget select operating hours from a variable at runtime.
    Release notes for Zoom Contact Center · June 20, 2026 > Variable-driven operating hours in the Flow Condition widget · Checked 2026-09-24
  3. 3
    The Zoom Developer Blog dates the CX Analytics release to 16 May 2025.
    Zoom Contact Center: Migrating to CX Analytics · Introduction · Checked 2026-09-24
  4. 4
    CX Analytics replaced Zoom Contact Center's legacy dashboards and reports in May 2025.
    CX Analytics | Zoom Technical Library · Overview paragraph · Checked 2026-09-24
  5. 5
    The 2026-08-15 release added a CX Management section to the Zoom Admin Center that brings together admin access to Contact Center and Workforce Management settings.
    Release notes for Zoom Contact Center · August 15, 2026 > New CX Management section in the Zoom Admin Center · Checked 2026-09-24
  6. 6
    By default the Agent role gets View access to CX Analytics reports and dashboards but no data visibility; Supervisors get View/Edit limited to their own queues and teams, and Admins get full scope.
    Managing Zoom Contact Center CX Analytics roles and permissions · Default role permissions · Checked 2026-09-24
  7. 7
    The CX Analytics API exposes historical datasets agent_performance, agent_timecard, queue_performance, flow_performance and outbound_dialer_performance, plus journey and operation_logs logs.
    Zoom Contact Center: Migrating to CX Analytics · Dataset mapping table · Checked 2026-09-24
  8. 8
    The CX Analytics reports help article gives the web portal path as Profile menu > My account > Reports > CX Analytics.disputed
    Viewing the Zoom Contact Center CX Analytics reports · How to access reports (web portal) · Checked 2026-09-24
  9. 9
    The Technical Library getting-started guide gives the CX Analytics path as Analytics & Reports > CX Analytics, the same menu that holds legacy reporting.disputed
    Getting Started with CX Analytics | Zoom Technical Library · Access CX Analytics · Checked 2026-09-24
  10. 10
    CX Analytics dashboards show near-real-time data that refreshes every 5 seconds, plus intraday trend data over a rolling 24 hours.
    CX Analytics | Zoom Technical Library · Dashboards vs Reports table; Datasets section · Checked 2026-09-24
  11. 11
    The Data Table widget was probably available only in limited or pre-GA form between the 2026-05-16 release, which first lists it, and its 2026-07-18 GA.inferred
    Release notes for Zoom Contact Center · May 16, 2026 > Data Table widget; July 18, 2026 > General availability for Data table widget · Checked 2026-09-24
  12. 12
    A dedicated Data Table widget for looking up preconfigured data tables during flow execution became generally available in the 2026-07-18 release.
    Release notes for Zoom Contact Center · July 18, 2026 > General availability for Data table widget in flow editor · Checked 2026-09-24
  13. 13
    Role Data Visibility for Agents, Queues, Engagements, Flows, Workforce Management and Survey data can be set to All data, No data, Self or Custom visibility.
    Getting Started with CX Analytics | Zoom Technical Library · Data Scopes · Checked 2026-09-24
  14. 14
    CX Analytics provides 13 default reports, including Flow Performance, Queue Performance, Queue Inbound, Queue Outbound, Queue Callback, Agent Performance, Agent Timecard and Disposition.
    Viewing the Zoom Contact Center CX Analytics reports · Default reports list · Checked 2026-09-24
  15. 15
    The Zoom desktop app can only view CX Analytics reports; creating, editing, scheduling or exporting them needs the web portal.
    Viewing the Zoom Contact Center CX Analytics reports · Desktop app access note · Checked 2026-09-24
  16. 16
    Duplicating a Zoom Contact Center flow copies all flow settings except the entry point settings.
    Adding or duplicating a flow · How to duplicate a flow · Checked 2026-09-24
  17. 17
    A Zoom Contact Center flow must be in Draft status to be edited, and the editor offers Save Draft and Publish controls.
    Using the flow editor · How to use flow editor controls · Checked 2026-09-24
  18. 18
    Using the Zoom Contact Center flow editor requires account owner or admin privileges, a Zoom Contact Center license and a Pro, Business or Education account.
    Using the flow editor · Prerequisites · Checked 2026-09-24
  19. 19
    A connected email account can be the entry point of only one flow, though one flow can have several email accounts.
    Adding entry points to a flow · Email entry point note · Checked 2026-09-24
  20. 20
    An entry point can be added to a Zoom Contact Center flow only when the flow is in Published status.
    Adding entry points to a flow · Prerequisites · Checked 2026-09-24
  21. 21
    Voice and SMS flows use phone numbers as entry points, including US and Canada toll-free numbers; video, chat and work item flows use an Entry ID.
    Adding entry points to a flow · Entry point types by channel · Checked 2026-09-24
  22. 22
    A flow or flow version can be exported only when it is in Published or Archived status.
    Exporting or importing a flow · Prerequisites · Checked 2026-09-24
  23. 23
    When adding a Zoom Contact Center flow the admin picks one of five channels: Voice, Video, Messaging, Email or Work Item.
    Adding or duplicating a flow · How to add a flow · Checked 2026-09-24
  24. 24
    In Zoom Contact Center, a flow is a sequence of steps, built from connected widgets, that determines how consumer interactions are handled.
    Flows | Zoom Technical Library · Flows section, opening paragraph · Checked 2026-09-24
  25. 25
    Zoom Contact Center flows can be designed in the Zoom web portal's graphical flow editor or created by importing a JSON file.
    Flows | Zoom Technical Library · Flows section, opening paragraph · Checked 2026-09-24
  26. 26
    The legacy flow detail report can be filtered by date range, flow, entry point and flow outcome, shows per-outcome engagement counts and first queue, and exports visible data to CSV.
    Viewing the Zoom Contact Center flow detail report · How to view the flow detail report; report columns · Checked 2026-09-24
  27. 27
    The metrics glossary (KB0061948) probably documents the legacy reporting metric set rather than CX Analytics datasets.inferred
    Zoom Contact Center metrics glossary · Page note about planned metric UI changes; absence of CX Analytics terms · Checked 2026-09-24
  28. 28
    In the Zoom Contact Center glossary, Handling Duration is talking duration plus wrap-up duration.
    Zoom Contact Center metrics glossary · Metrics table > Handling Duration · Checked 2026-09-24
  29. 29
    Importing a flow JSON file creates a new flow in Draft status rather than overwriting an existing flow.
    Exporting or importing a flow · How to import a flow · Checked 2026-09-24
  30. 30
    Zoom does not support hand-editing exported flow JSON files, and a file must have valid syntax to import.
    Exporting or importing a flow · Note in the import section · Checked 2026-09-24
  31. 31
    As of the 2025-09-15 changelog, Zoom still labelled GET /v2/contact_center/analytics/historical/queues/metrics as a Legacy Reports API and was adding response fields to it.
    11 new API endpoints and four new webhooks; over a dozen new fields across over a dozen APIs - Zoom Developer Changelog · Modified APIs > Reports (Legacy Reports) · Checked 2026-09-24
  32. 32
    In the legacy real-time queue analytics dashboard, supervisors and agents see data only for queues they belong to.
    Viewing Zoom Contact Center queue analytics · Prerequisites / access note · Checked 2026-09-24
  33. 33
    During CX Analytics adoption, Zoom said legacy Contact Center reporting would keep populating with data, so customers could keep using it while implementing CX Analytics.
    Getting Started with CX Analytics | Zoom Technical Library · Introduction / legacy reporting note · Checked 2026-09-24
  34. 34
    All three Zoom Contact Center license tiers (Essentials, Premium, Elite) include the Flow Editor, Reporting and Analytics, and the voice, video, chat and SMS channels.
    Licenses | Zoom Technical Library · Core licenses feature table · Checked 2026-09-24
  35. 35
    Elite bundles AI Expert Assist, Zoom Quality Management and Zoom Workforce Management; Essentials and Premium can buy them only as add-ons.
    Licenses | Zoom Technical Library · Core licenses feature table; add-ons section · Checked 2026-09-24
  36. 36
    Premium and Elite add the email channel, social media messaging, automated outbound dialers and cobrowse to what Essentials includes.
    Licenses | Zoom Technical Library · Core licenses feature table · Checked 2026-09-24
  37. 37
    Local flow variables are unique to a single flow, while global variables (system and custom) are defined at the account level and can be used in any flow.
    Managing local flow variables · Overview / local variables section · Checked 2026-09-24
  38. 38
    A voice queue's maximum wait can be set up to 12 hours; if the limit is disabled, consumers can stay queued for up to 24 hours.
    Changing Zoom Contact Center voice queue settings · Max wait duration setting · Checked 2026-09-24
  39. 39
    Zoom warns that some legacy API metrics have no one-to-one equivalent in CX Analytics, so downstream calculations may need changes.
    Zoom Contact Center: Migrating to CX Analytics · Metrics mapping caveat · Checked 2026-09-24
  40. 40
    Voice queue overflow can send engagements to another queue or a flow only on the same channel; other options are a goodbye message, voicemail or an external number.
    Changing Zoom Contact Center voice queue settings · Overflow settings · Checked 2026-09-24
  41. 41
    The legacy queue metrics endpoint /analytics/historical/queues/metrics maps to the CX Analytics dataset endpoint /dataset/historical/queue_performance.
    Zoom Contact Center: Migrating to CX Analytics · Endpoint mapping table, queue performance row · Checked 2026-09-24
  42. 42
    From the 2026-09-19 release, the CX Analytics Queue Offered metric counts callback engagements once instead of twice.
    Release notes for Zoom Contact Center · September 19, 2026 > Enhancements to contact center analytics dataset metrics · Checked 2026-09-24
  43. 43
    Queue Offered totals for callback-enabled queues are probably not directly comparable across the 2026-09-19 release boundary, since callbacks were double-counted before it.inferred
    Release notes for Zoom Contact Center · September 19, 2026 > Enhancements to contact center analytics dataset metrics · Checked 2026-09-24
  44. 44
    CX Analytics reports can be exported as CSV or Excel and emailed to up to 300 recipients.
    CX Analytics | Zoom Technical Library · Sharing and export section · Checked 2026-09-24
  45. 45
    CX Analytics reports cover completed engagements and update every 15 minutes; engagements still in wrap-up do not appear until they complete.
    CX Analytics | Zoom Technical Library · Dashboards vs Reports table; Reports note · Checked 2026-09-24
  46. 46
    When the Route To widget targets a specific agent, chosen by name or by variable, the admin can set a fallback queue and a maximum wait time.
    Customizing the Route To widget · Agent routing option · Checked 2026-09-24
  47. 47
    The Route To widget can send an engagement to a queue, an inbox, an agent or another flow, place an outgoing call to an external number, disconnect, or trigger a forced callback.
    Customizing the Route To widget · Routing options (Queue, Inbox, Agent, Flow, Outgoing Call, Disconnect, Forced Callback) · Checked 2026-09-24
  48. 48
    The Route To widget's route-to-another-flow option is available only in voice, in-app chat and web chat flows.
    Customizing the Route To widget · Flow routing option · Checked 2026-09-24
  49. 49
    The Script widget has two exits: Success if the script runs, and Fail if it does not.
    Customizing the Script widget · Exits section · Checked 2026-09-24
  50. 50
    The Script widget runs JavaScript with strict mode on automatically, and functions are exposed through module.exports.
    Customizing the Script widget · Script syntax section · Checked 2026-09-24
  51. 51
    The Script widget does not support external modules; only its built-in helpers (variable get/set, logging and the req HTTP object) are available.
    Customizing the Script widget · Built-in functions section · Checked 2026-09-24
  52. 52
    Short Abandoned counts voice or video engagements the consumer ended while queued, where the wait did not exceed the queue's short-abandon threshold.
    Zoom Contact Center metrics glossary · Metrics table > Short Abandoned · Checked 2026-09-24
  53. 53
    The Zoom Contact Center metrics glossary defines Service Level as the percentage of calls answered within a threshold time, 30 seconds by default.
    Zoom Contact Center metrics glossary · Metrics table > Service Level · Checked 2026-09-24
  54. 54
    Admins can set the Service Level answer-time threshold (voice and video), the first-message-speed threshold (chat, SMS, email) and the Service Level target at either account or queue level.
    Changing Zoom Contact Center performance settings · Service Level settings · Checked 2026-09-24
  55. 55
    The 2026-08-15 Zoom Contact Center release added a subflow widget: a flow can call a subflow, wait for it to finish, and continue on its result with values passed back.
    Release notes for Zoom Contact Center · August 15, 2026 > New subflow widget in Zoom Contact Center · Checked 2026-09-24
  56. 56
    The 2026-09-19 release replaced the Ring Disconnect metric with System Disconnect, which counts engagements the system disconnected before an agent answered.
    Release notes for Zoom Contact Center · September 19, 2026 > Enhancements to contact center analytics dataset metrics · Checked 2026-09-24
  57. 57
    Script widget outputs and HTTP Call widget results can be mapped into flow variables.
    Managing local flow variables · Setting variable values with Script and HTTP Call widgets · Checked 2026-09-24
  58. 58
    The Bot flow widget requires Zoom Virtual Agent.
    Flows | Zoom Technical Library · Widgets section, Bot row · Checked 2026-09-24
  59. 59
    The Collect Input widget collects consumer input by speech, by menu interaction or by pressed digits.
    Flows | Zoom Technical Library · Widgets section, Collect Input row · Checked 2026-09-24
  60. 60
    The Condition widget chooses the next widget based on variables such as time, date or operating hours.
    Flows | Zoom Technical Library · Widgets section, Condition row · Checked 2026-09-24

Documents

tier 2 current vendor documentation

11 new API endpoints and four new webhooks; over a dozen new fields across over a dozen APIs - Zoom Developer Changelog

Zoom Communications (Zoom Developer Changelog) · 2025-09-15 · accessed 2026-09-24

tier 2 current vendor documentation

Adding entry points to a flow

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Adding or duplicating a flow

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Changing Zoom Contact Center performance settings

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Changing Zoom Contact Center voice queue settings

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Customizing the Route To widget

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Customizing the Script widget

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

CX Analytics | Zoom Technical Library

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Exporting or importing a flow

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Flows | Zoom Technical Library

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Getting Started with CX Analytics | Zoom Technical Library

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Licenses | Zoom Technical Library

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Managing local flow variables

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Managing Zoom Contact Center CX Analytics roles and permissions

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Release notes for Zoom Contact Center

Zoom Communications · 2026-09-19 · accessed 2026-09-24

tier 2 current vendor documentation

Using the flow editor

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Viewing the Zoom Contact Center CX Analytics reports

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Viewing the Zoom Contact Center flow detail report

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Viewing Zoom Contact Center queue analytics

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Zoom Contact Center metrics glossary

Zoom Communications · accessed 2026-09-24

tier 2 current vendor documentation

Zoom Contact Center: Migrating to CX Analytics

Zoom Communications (Zoom Developer Blog) · accessed 2026-09-24

Cite this page

APA

WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting. WarmTransfer. https://warmtransfer.net/knowledge/zoom-contact-center

BibTeX

@misc{warmtransfer-zoom-contact-center,
  title  = {Zoom Contact Center flows and reporting},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/zoom-contact-center},
  note   = {Verified 2026-09-24}
}