Source note · Zoom Contact Center flows and reporting
From the 2026-09-19 release, the CX Analytics Queue Offered metric counts callback engagements once instead of twice.
Checked 2026-09-24
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- reporting metrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-09-19 release onward
- Checked
- 2026-09-24
Sources
- Release notes for Zoom Contact Center — Zoom Communications · tier 2 current vendor documentation · September 19, 2026 > Enhancements to contact center analytics dataset metrics
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting: source note zoom-contact-center-queue-offered-change. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-queue-offered-change
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-queue-offered-change,
title = {Zoom Contact Center flows and reporting: source note zoom-contact-center-queue-offered-change},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-queue-offered-change},
note = {Source note zoom-contact-center-queue-offered-change, checked 2026-09-24}
}