Source note · Zoom Contact Center flows and reporting

The CX Analytics API exposes historical datasets agent_performance, agent_timecard, queue_performance, flow_performance and outbound_dialer_performance, plus journey and operation_logs logs.

Checked 2026-09-24

Vendor: Zoom
Product: Zoom Contact Center API
Subsystem: reporting API
Deployment: multi-tenant
Region: not restricted
Release range: as listed in the migration blog; later datasets exist
Checked: 2026-09-24

Sources

Zoom Contact Center: Migrating to CX Analytics — Zoom Communications (Zoom Developer Blog) · tier 2 current vendor documentation · Dataset mapping table

Cite this note

APA

WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting: source note zoom-contact-center-cxa-datasets. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-cxa-datasets

BibTeX

@misc{warmtransfer-claim-zoom-contact-center-cxa-datasets,
  title  = {Zoom Contact Center flows and reporting: source note zoom-contact-center-cxa-datasets},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-cxa-datasets},
  note   = {Source note zoom-contact-center-cxa-datasets, checked 2026-09-24}
}

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