Source note · Zoom Contact Center flows and reporting
By default the Agent role gets View access to CX Analytics reports and dashboards but no data visibility; Supervisors get View/Edit limited to their own queues and teams, and Admins get full scope.
Checked 2026-09-24
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- reporting permissions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Managing Zoom Contact Center CX Analytics roles and permissions — Zoom Communications · tier 2 current vendor documentation · Default role permissions
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting: source note zoom-contact-center-cxa-agent-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-cxa-agent-default
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-cxa-agent-default,
title = {Zoom Contact Center flows and reporting: source note zoom-contact-center-cxa-agent-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-cxa-agent-default},
note = {Source note zoom-contact-center-cxa-agent-default, checked 2026-09-24}
}