CX Analytics | Zoom Technical Library

Publisher

Zoom Communications

URL

https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• CX Analytics replaced Zoom Contact Center's legacy dashboards and reports in May 2025. in context
• CX Analytics dashboards show near-real-time data that refreshes every 5 seconds, plus intraday trend data over a rolling 24 hours. in context
• CX Analytics reports can be exported as CSV or Excel and emailed to up to 300 recipients. in context
• CX Analytics reports cover completed engagements and update every 15 minutes; engagements still in wrap-up do not appear until they complete. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). CX Analytics | Zoom Technical Library. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-library-cx-analytics

BibTeX

@misc{warmtransfer-zoom-library-cx-analytics,
  title  = {CX Analytics | Zoom Technical Library},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-library-cx-analytics},
  note   = {Zoom Communications, accessed 2026-09-24}
}