Licenses | Zoom Technical Library

Publisher

Zoom Communications

URL

https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• All three Zoom Contact Center license tiers (Essentials, Premium, Elite) include the Flow Editor, Reporting and Analytics, and the voice, video, chat and SMS channels. in context
• Elite bundles AI Expert Assist, Zoom Quality Management and Zoom Workforce Management; Essentials and Premium can buy them only as add-ons. in context
• Premium and Elite add the email channel, social media messaging, automated outbound dialers and cobrowse to what Essentials includes. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Licenses | Zoom Technical Library. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-library-zcc-licenses

BibTeX

@misc{warmtransfer-zoom-library-zcc-licenses,
  title  = {Licenses | Zoom Technical Library},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-library-zcc-licenses},
  note   = {Zoom Communications, accessed 2026-09-24}
}