Source note · Zoom Contact Center flows and reporting
Short Abandoned counts voice or video engagements the consumer ended while queued, where the wait did not exceed the queue's short-abandon threshold.
Checked 2026-09-24
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- reporting metrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- glossary as published; likely legacy-era
- Checked
- 2026-09-24
Sources
- Zoom Contact Center metrics glossary — Zoom Communications · tier 2 current vendor documentation · Metrics table > Short Abandoned
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting: source note zoom-contact-center-short-abandon-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-short-abandon-def
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-short-abandon-def,
title = {Zoom Contact Center flows and reporting: source note zoom-contact-center-short-abandon-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-short-abandon-def},
note = {Source note zoom-contact-center-short-abandon-def, checked 2026-09-24}
}