Flows | Zoom Technical Library

Publisher

Zoom Communications

URL

https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Zoom Contact Center, a flow is a sequence of steps, built from connected widgets, that determines how consumer interactions are handled. in context
• Zoom Contact Center flows can be designed in the Zoom web portal's graphical flow editor or created by importing a JSON file. in context
• The Bot flow widget requires Zoom Virtual Agent. in context
• The Collect Input widget collects consumer input by speech, by menu interaction or by pressed digits. in context
• The Condition widget chooses the next widget based on variables such as time, date or operating hours. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Flows | Zoom Technical Library. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-library-zcc-flows

BibTeX

@misc{warmtransfer-zoom-library-zcc-flows,
  title  = {Flows | Zoom Technical Library},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-library-zcc-flows},
  note   = {Zoom Communications, accessed 2026-09-24}
}