Viewing the Zoom Contact Center CX Analytics reports

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080784

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The CX Analytics reports help article gives the web portal path as Profile menu > My account > Reports > CX Analytics. disputed in context
• CX Analytics provides 13 default reports, including Flow Performance, Queue Performance, Queue Inbound, Queue Outbound, Queue Callback, Agent Performance, Agent Timecard and Disposition. in context
• The Zoom desktop app can only view CX Analytics reports; creating, editing, scheduling or exporting them needs the web portal. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Viewing the Zoom Contact Center CX Analytics reports. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0080784-cx-analytics-reports

BibTeX

@misc{warmtransfer-zoom-kb0080784-cx-analytics-reports,
  title  = {Viewing the Zoom Contact Center CX Analytics reports},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0080784-cx-analytics-reports},
  note   = {Zoom Communications, accessed 2026-09-24}
}