Changing Zoom Contact Center voice queue settings

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062859

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A voice queue's maximum wait can be set up to 12 hours; if the limit is disabled, consumers can stay queued for up to 24 hours. in context
• Voice queue overflow can send engagements to another queue or a flow only on the same channel; other options are a goodbye message, voicemail or an external number. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Changing Zoom Contact Center voice queue settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0062859-voice-queue-settings

BibTeX

@misc{warmtransfer-zoom-kb0062859-voice-queue-settings,
  title  = {Changing Zoom Contact Center voice queue settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0062859-voice-queue-settings},
  note   = {Zoom Communications, accessed 2026-09-24}
}