Source note · Zoom Contact Center flows and reporting
Voice queue overflow can send engagements to another queue or a flow only on the same channel; other options are a goodbye message, voicemail or an external number.
Checked 2026-09-24
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Changing Zoom Contact Center voice queue settings — Zoom Communications · tier 2 current vendor documentation · Overflow settings
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting: source note zoom-contact-center-overflow-same-channel. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-overflow-same-channel
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-overflow-same-channel,
title = {Zoom Contact Center flows and reporting: source note zoom-contact-center-overflow-same-channel},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-overflow-same-channel},
note = {Source note zoom-contact-center-overflow-same-channel, checked 2026-09-24}
}