Getting Started with CX Analytics | Zoom Technical Library

Publisher

Zoom Communications

URL

https://library.zoom.com/business-services/zoom-contact-center/expert-insights/getting-started-with-cx-analytics

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Technical Library getting-started guide gives the CX Analytics path as Analytics & Reports > CX Analytics, the same menu that holds legacy reporting. disputed in context
• Role Data Visibility for Agents, Queues, Engagements, Flows, Workforce Management and Survey data can be set to All data, No data, Self or Custom visibility. in context
• During CX Analytics adoption, Zoom said legacy Contact Center reporting would keep populating with data, so customers could keep using it while implementing CX Analytics. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Getting Started with CX Analytics | Zoom Technical Library. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-library-getting-started-cx-analytics

BibTeX

@misc{warmtransfer-zoom-library-getting-started-cx-analytics,
  title  = {Getting Started with CX Analytics | Zoom Technical Library},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-library-getting-started-cx-analytics},
  note   = {Zoom Communications, accessed 2026-09-24}
}