Customizing the Route To widget

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063774

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When the Route To widget targets a specific agent, chosen by name or by variable, the admin can set a fallback queue and a maximum wait time. in context
• The Route To widget can send an engagement to a queue, an inbox, an agent or another flow, place an outgoing call to an external number, disconnect, or trigger a forced callback. in context
• The Route To widget's route-to-another-flow option is available only in voice, in-app chat and web chat flows. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Customizing the Route To widget. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0063774-route-to-widget

BibTeX

@misc{warmtransfer-zoom-kb0063774-route-to-widget,
  title  = {Customizing the Route To widget},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0063774-route-to-widget},
  note   = {Zoom Communications, accessed 2026-09-24}
}