Source note · Zoom Contact Center flows and reporting
Admins can set the Service Level answer-time threshold (voice and video), the first-message-speed threshold (chat, SMS, email) and the Service Level target at either account or queue level.
Checked 2026-09-24
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- reporting metrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Changing Zoom Contact Center performance settings — Zoom Communications · tier 2 current vendor documentation · Service Level settings
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting: source note zoom-contact-center-sl-threshold-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-sl-threshold-scope
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-sl-threshold-scope,
title = {Zoom Contact Center flows and reporting: source note zoom-contact-center-sl-threshold-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-sl-threshold-scope},
note = {Source note zoom-contact-center-sl-threshold-scope, checked 2026-09-24}
}