Zoom Contact Center: Migrating to CX Analytics

Publisher

Zoom Communications (Zoom Developer Blog)

URL

https://developers.zoom.us/blog/migrating-to-cx-analytics/

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Zoom Developer Blog dates the CX Analytics release to 16 May 2025. in context
• The CX Analytics API exposes historical datasets agent_performance, agent_timecard, queue_performance, flow_performance and outbound_dialer_performance, plus journey and operation_logs logs. in context
• Zoom warns that some legacy API metrics have no one-to-one equivalent in CX Analytics, so downstream calculations may need changes. in context
• The legacy queue metrics endpoint /analytics/historical/queues/metrics maps to the CX Analytics dataset endpoint /dataset/historical/queue_performance. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Zoom Contact Center: Migrating to CX Analytics. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-dev-blog-migrating-to-cx-analytics

BibTeX

@misc{warmtransfer-zoom-dev-blog-migrating-to-cx-analytics,
  title  = {Zoom Contact Center: Migrating to CX Analytics},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-dev-blog-migrating-to-cx-analytics},
  note   = {Zoom Communications (Zoom Developer Blog), accessed 2026-09-24}
}