Release notes for Zoom Contact Center

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626

Published

2026-09-19

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The 2026-06-20 release let the Condition widget select operating hours from a variable at runtime. in context
• The 2026-08-15 release added a CX Management section to the Zoom Admin Center that brings together admin access to Contact Center and Workforce Management settings. in context
• The Data Table widget was probably available only in limited or pre-GA form between the 2026-05-16 release, which first lists it, and its 2026-07-18 GA. inferred in context
• A dedicated Data Table widget for looking up preconfigured data tables during flow execution became generally available in the 2026-07-18 release. in context
• From the 2026-09-19 release, the CX Analytics Queue Offered metric counts callback engagements once instead of twice. in context
• Queue Offered totals for callback-enabled queues are probably not directly comparable across the 2026-09-19 release boundary, since callbacks were double-counted before it. inferred in context
• The 2026-08-15 Zoom Contact Center release added a subflow widget: a flow can call a subflow, wait for it to finish, and continue on its result with values passed back. in context
• The 2026-09-19 release replaced the Ring Disconnect metric with System Disconnect, which counts engagements the system disconnected before an agent answered. in context

Cite this source record

APA

WarmTransfer. (2026, September 19). Release notes for Zoom Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0067626-zcc-release-notes

BibTeX

@misc{warmtransfer-zoom-kb0067626-zcc-release-notes,
  title  = {Release notes for Zoom Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0067626-zcc-release-notes},
  note   = {Zoom Communications, accessed 2026-09-24}
}