Source note · Zoom Contact Center flows and reporting
The legacy queue metrics endpoint /analytics/historical/queues/metrics maps to the CX Analytics dataset endpoint /dataset/historical/queue_performance.
Checked 2026-09-24
- Vendor
- Zoom
- Product
- Zoom Contact Center API
- Subsystem
- reporting API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- CX Analytics
- Checked
- 2026-09-24
Sources
- Zoom Contact Center: Migrating to CX Analytics — Zoom Communications (Zoom Developer Blog) · tier 2 current vendor documentation · Endpoint mapping table, queue performance row
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting: source note zoom-contact-center-queue-api-mapping. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-queue-api-mapping
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-queue-api-mapping,
title = {Zoom Contact Center flows and reporting: source note zoom-contact-center-queue-api-mapping},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-queue-api-mapping},
note = {Source note zoom-contact-center-queue-api-mapping, checked 2026-09-24}
}