Source note · Zoom Contact Center flows and reporting
When the Route To widget targets a specific agent, chosen by name or by variable, the admin can set a fallback queue and a maximum wait time.
Checked 2026-09-24
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- flow widgets
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Customizing the Route To widget — Zoom Communications · tier 2 current vendor documentation · Agent routing option
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting: source note zoom-contact-center-route-to-agent-fallback. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-route-to-agent-fallback
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-route-to-agent-fallback,
title = {Zoom Contact Center flows and reporting: source note zoom-contact-center-route-to-agent-fallback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-route-to-agent-fallback},
note = {Source note zoom-contact-center-route-to-agent-fallback, checked 2026-09-24}
}