Changing Zoom Contact Center performance settings

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058529

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Admins can exclude short-abandoned and long-abandoned calls from the Service Level calculation, at account or queue level. in context
• Admins can set the Service Level answer-time threshold (voice and video), the first-message-speed threshold (chat, SMS, email) and the Service Level target at either account or queue level. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Changing Zoom Contact Center performance settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0058529-performance-settings

BibTeX

@misc{warmtransfer-zoom-kb0058529-performance-settings,
  title  = {Changing Zoom Contact Center performance settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0058529-performance-settings},
  note   = {Zoom Communications, accessed 2026-09-24}
}