Source note · Zoom Contact Center flows and reporting
The Route To widget can send an engagement to a queue, an inbox, an agent or another flow, place an outgoing call to an external number, disconnect, or trigger a forced callback.
Checked 2026-09-24
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- flow widgets
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Customizing the Route To widget — Zoom Communications · tier 2 current vendor documentation · Routing options (Queue, Inbox, Agent, Flow, Outgoing Call, Disconnect, Forced Callback)
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting: source note zoom-contact-center-route-to-destinations. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-route-to-destinations
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-route-to-destinations,
title = {Zoom Contact Center flows and reporting: source note zoom-contact-center-route-to-destinations},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-route-to-destinations},
note = {Source note zoom-contact-center-route-to-destinations, checked 2026-09-24}
}