Source note · Zoom Contact Center flows and reporting
Zoom warns that some legacy API metrics have no one-to-one equivalent in CX Analytics, so downstream calculations may need changes.
Checked 2026-09-24
- Vendor
- Zoom
- Product
- Zoom Contact Center API
- Subsystem
- reporting API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- CX Analytics
- Checked
- 2026-09-24
Sources
- Zoom Contact Center: Migrating to CX Analytics — Zoom Communications (Zoom Developer Blog) · tier 2 current vendor documentation · Metrics mapping caveat
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Contact Center flows and reporting: source note zoom-contact-center-no-1to1-metrics. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-no-1to1-metrics
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-no-1to1-metrics,
title = {Zoom Contact Center flows and reporting: source note zoom-contact-center-no-1to1-metrics},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-no-1to1-metrics},
note = {Source note zoom-contact-center-no-1to1-metrics, checked 2026-09-24}
}